FAQ

Here you can find the most commonly asked questions about our services, pricing structure, and policies.

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Company
FAQs

Do you need a virtual assistant?

If you find any portion of your day being eaten up by tasks that don’t require your expertise, then an assistant can review and action them while you focus on growing your business. Let’s be honest, most correspondence and organization tasks can be taken care of by a virtual assistant.

Why Your Virtual Tasks?

Our expertise is in effortless support whether that is in the process of performing a one-off task, handling your work minutiae, or long term projects.

We learn to mimic your methodology so we can work for you in the background. We take pride in streamlining your process without causing discomfort. If you need an organizational overhaul, we can do this too!

What services can I outsource to Your Virtual Tasks?

We can handle anything you throw at us. If we cannot, we have reliable connections and will see the task and request through to completion. We are available to take any task off your plate that you need us to. In general, whether the task is personal or professional, if it is something that does not need us to be physically present for, we can handle it for you.

How do I get in touch with a Your Virtual Tasks?

We can be reached by email, voicemail, video message, WhatsApp, WeChat, Slack, and Telegram. Whatever your preferred method of communication, we are available to you.

How quickly will my project or tasks be completed?

We work with realistic deadlines to provide the most exceptional service around. With that said, the timeline depends primarily on the composition of the task. We will stay in contact with you every step of the way.

How do I get started?

Contact us via email at Hello@YourVirtualTasks.com or through the contact us page. We’ll contact you and get started from there.

Do you have an hourly rate?

We do! Please see our pricing page for more details.

(Our hourly rate for general administrative and research tasks is $35 per hour. For graphic design, our hourly rate is $45 per hour. For content writing we charge per word.)

Will my unused hours roll over to the next month if I don't use them completely?

Yes! Any unused hours from your monthly package can roll over into the next month. The hours have a 45 day life span.

How safe is my information?

Your information is as safe as we want our information to be- completely locked down. We don’t share information amongst ourselves or with anyone who is not specified under your NDA.

What is the Your Virtual Assistant refund policy?

Although we are confident in the high-quality professionalism we operate with, we want our clients to have peace of mind. As such, we can provide a 15-day money-back guarantee.

If you are not completely satisfied with our services, you can cancel within the first 15 days of the first month and we will refund the unused proportion of your fees in full.

We have never had to enact this policy, but If you are not completely satisfied, please notify us via email.

Our Competencies

Dubsado
FAQs

Credibly reintermediate backend ideas for cross-platform models. Continually reintermediate integrated processes through technically sound intellectual capital.

What is a CRM?

CRM stands for customer relationship management system and it is a time-saving business tool that makes your life and your customers’ lives so much easier. A good CRM system will automate the important but time-consuming and repetitive minutiae of your business. Your workflow or process that ensures your client experience can often be streamlined and automated to save you time and make your business run more efficiently.

Steps like inputting new client data, sending proposals and contracts, standard forms, reminders, and more can be taken care of automatically by your CRM system ensuring timely transitions from leads to happy clients. For any business this is ideal, but it is exceptionally great for solopreneurs and small business owners.

What is Dubsado?

Our favorite CRM is Dubsado. There are a lot of reasons for the title of favorite being given to Dubsado, but the reasons for everyone can be different. Primarily, we know that creatives and freelancers excel quickly and easily once implementing Dubsado into their business and we would love to help you excel in the same way.

If you find yourself exhausted from the act of running your business, we can help you get back to enjoying your business.

We can help you get back to enjoying your business by improving your efficiency.

What is the typical timeline?

Our timeframe is typically between 3 to 4 weeks depending on which package you choose, how intricate your setup is, and how quickly we are provided with all the information we need to complete the project.

What do I need to get started?

You need to have at least one marketable signature service, your main services contract, and your branding concepts. If you need help establishing an aesthetic or refining your services, we can assist you with this too.

I don’t have any branding yet. Can you help me?

Of course, we can! Dubsado also allows you to white label (or brand) the service for your clients.

Can you edit or create my forms and write canned email templates?

Yes, we can!

How involved do I need to be?

We do most of the heavy lifting, but we would need to have a video call to run through how you run your business so we can understand and then implement your workflows appropriately. We schedule a check-in and a final walkthrough and training session. Afterward, you are more than welcome to reach out to us if you need any help, we include up to two weeks of support until you are comfortable with your system.

Do you offer a payment plan?

Yes, we do. We understand this is a significant investment for your company and we are happy to work with you to get you ready to go. Once we are finished, your client process will be streamlined and automated, allowing you to enjoy working with your clients while spending less time managing your business tasks.